f.a.q.
- Where can I purchase your work?
Here on the website! If any amulets are sold out, more may be coming, so please check back. I typically release monthly collections of my work to my website at predetermined times. The next release date is posted on the homepage. If I have not chosen an exact date yet, it will simply say TBA. Updates and previews will be posted on facebook and instagram. Coming Soon will be where to find information on each piece before they go live.
also sell at a few local craft fairs, mainly here in beautiful Western Massachusetts. These will be listed on the homepage when planned.
- Do you accept custom orders?
- Do you sell Wholesale?
- What is your creation process?
- Shipping Policy
Each MADE-TO-ORDER amulet is handcrafted for you after purchase. On average, MADE-TO-ORDER pieces are complete within 3 weeks but please allow 3-5 weeks total from the date of purchase. Due to the nature of casting, oxidizing, and finishing by hand, there will be slight variances ~ making yours unique!
READY-TO-SHIP items are mailed within 1-5 business days. Parrish Relics is a rural, one-woman business, so post office shipments can be delayed by weather or other issues. I will update you via email if anything unexpected occurs. If you are concerned with an item arriving for a particular date, please email me immediately after purchase and we can make sure you receive your piece when you need it. When your order ships, you will receive tracking information via the email address entered at checkout.
Shipping within the US through Priority Mail includes tracking and insurance via USPS. In the event of loss or damage, claims can be made online using the tracking number. All items ship safely wrapped in decorative boxes ready for gift giving. In order to save paper, I do not include a printed receipt. (You receive one via email upon purchase.)
Please ensure that your address is accurate and complete to guarantee delivery. I cannot accept any responsibility for failed or delayed delivery due to customer error.
Shipping Times:
United States: 2-7 business days
Canada: 10-14 business days
International: 10-24 business days
International orders may be subject to custom and duty fees, be aware that you will be responsible for any additional fees, as all international customs forms will have an accurate representation of package contents and their value.
- Return Policy
Returns
To avoid the need for refunds or exchanges, please read shop listings thoroughly. Clear and concise descriptions contain all the information necessary to avoid confusion to allow you to make an informed purchase. All listings include sizes and measurements.
My goal is to satisfy all of my customers, so if you are truly unhappy with your purchase, amulets may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging within 30 days of purchase.
To start a return, you can contact me at jen@parrishrelics.com. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. (Items sent back without first requesting a return will not be accepted.) Once the request is approved, the original item must be sent back within 10 days. Items sent back outside this timeframe are no longer eligible for a return.
You can always contact me for any return questions at jen@parrishrelics.com.
Damages and Issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Care
Care for your amulet as you would any precious object. Avoid wet and strenuous activity while wearing and remove for swimming, showering, applying lotion, playing sports, hand washing, etc. Various chemicals found in perfume, sprays, and other cosmetics can damage stones and patina, cause spotting on the metal, and amplify tarnish. No polish or patina is 100% permanent, but it can last a very long time with intentional care.
Repairs
I construct my pieces with the utmost care and high-quality materials. They are built to last lifetimes, but all jewelry occasionally needs some TLC. Should that need arise, please contact me via email, with an explanation and photos of the damage or issue. Cost and timeline is assessed on a case-by-case basis.